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Whether you have a question about our products, want to collaborate, or simply want to share how you’ve styled your mantel, we’re here for it.
Frequently asked questions
What is included in a Cozy Ember bundle?
Each bundle is curated with complementary mantel décor pieces designed to work beautifully together. The exact items vary by collection, but all are chosen for quality, style, and ease of use.
Can I customize a bundle?
Our bundles are thoughtfully pre-curated to simplify styling and ensure everything works seamlessly together. At this time, we don’t offer customizations — but you’re welcome to add your own personal touches alongside our pieces.
How should I care for my mantel décor?
To maintain the beauty of your pieces, dust gently with a soft cloth and avoid direct sunlight or excessive moisture. Seasonal items should be stored carefully when not in use — we include care recommendations with every bundle.
What makes Cozy Ember products high quality?
Our dedication to excellence extends beyond the décor itself — every piece is chosen for its craftsmanship, durability, and ability to spark warmth in your home. We curate intentionally so your mantel is always both beautiful and long-lasting.
Do you ship nationwide?
Yes, we currently ship within the United States. We’re working on expanding shipping options in the future!
How long will it take for my bundle to arrive?
Most orders ship within 4-5 business days. You’ll receive tracking information as soon as your order is on the way.
What if something arrives damaged?
Please contact us right away at info@cozyemberdesigns.com with photos of the issue. We’ll investigate and make it right as quickly as possible.
Do you accept returns?
We want you to love your purchase. If you’re not satisfied, please reach out within 14 days of delivery and we’ll work with you on a return or exchange.